Billing and PaymentsHelp & Support Billing and Payments
In order to attempt and settle any disputes, we urge Professionals and buyers to cooperate. The majority of disputes are settled without the involvement of the WL Dispute Team in most situations, and this may be achieved with some excellent communication. In order to ensure that you are behaving in accordance with the Terms and Conditions on WL and that you are aware of what is expected of your Buyer or Professional as well, we first advise that you check over our Engagement Guidelines, which are a component of the terms and conditions for Job Delivery.
When buyers are unhappy with the job, we encourage them to offer comments. Never forget the time and effort your professional put in to making sure the project was finished to your satisfaction.
The buyer can offer revisions and properly communicate the requirements via workstream in order to address any concerns with the ongoing jobs/projects.
All professionals are urged to provide excellent customer service to their buyers, which includes taking reasonable steps to resolve any concerns. Before launching a Dispute, a Professional must make sure they have offered revisions.
You just need to submit a payment request to the buyer to have the buyer release the deposit money once you have finished the agreed-upon work on the project or service.
Your buyer has seven days to pay your invoice in full.